UX Research case studies

Discovery research

• Study 0.5: Competitor analysis (completed by another team member)
  

• Study 1: Who are St John NSW users, and why have they selected St John NSW over competitor organisations?
  

• Study 2: Are there any pain points in the current user flow of searching for, and booking into, specific First Aid courses on the St John NSW website?
  

• Study 3: Will re-categorising the existing course category page assist in course findability?
  

• Study 4: